Engineers, Not Salespeople.
We founded Peer 2 Peer IT because we were tired of seeing Sydney business owners being sold "Gold Packages" they didn't need. We believe in transparency, code, and caffeine.
Our Story
We started Peer 2 Peer IT because we believed Sydney businesses deserved better from their IT provider. Back in 2006, our founder began working in IT support and quickly saw the same pattern everywhere: providers overselling enterprise solutions to small businesses, burying fees in fine print, and hiding behind jargon so clients could never challenge the invoice.
After 20+ years working across helpdesks, enterprise infrastructure, and managed services, the frustration reached a tipping point. In 2015, Peer 2 Peer IT was born -- a one-person operation built on a simple promise: recommend only what the client actually needs, explain everything in plain English, and never charge a hidden fee.
What started as a solo operation has grown into a team of engineers serving SMEs across Sydney. We still follow the same principles that started the business. Every service agreement we sign is transparent. Every recommendation is right-sized. And if we cannot explain the problem in plain English, we have not understood it well enough ourselves.
Our Source Code
These aren't just "Corporate Values". They are the operating principles hard-coded into every service agreement we sign.
No Jargon Policy
If we can't explain the problem in plain English, we haven't understood it well enough ourselves.
Zero Trust Architecture
We don't "hope" you are secure. We verify every request, every user, every time.
Right-Sized Solutions
We will never sell you an Enterprise license when a Business license gets the job done.
How We Work
Three steps. No surprises. Every engagement follows the same proven process.
We Listen
Discovery & Audit
We start every engagement with a full IT audit — network topology, device inventory, software licensing, and security posture. Using tools like Microsoft Entra ID and Intune, we map your entire environment before making a single change. You get the audit report whether you sign up or not.
We Fix
Onboarding & Stabilisation
In the first 30 days, we deploy monitoring agents, establish your dedicated support portal, and remediate every critical issue on the audit report. Your team gets a single number to call with a 90-minute on-site SLA for critical issues in Sydney metro.
We Protect
Proactive Management
Ongoing patch management, SentinelOne endpoint protection, and 24/7 monitoring. Every quarter, you get a business review with plain-English reporting on uptime, ticket trends, and upcoming risks. We keep you ahead of problems, not chasing them.
Certifications & Partnerships
We maintain active partnerships with leading technology vendors, giving our clients access to enterprise-grade tools, priority support channels, and the latest security intelligence.
Cloud infrastructure, Microsoft 365 administration, Azure Active Directory, and Intune device management.
AI-powered endpoint detection and response (EDR), providing autonomous threat prevention across all client devices.
Google Workspace administration and hybrid cloud solutions for businesses running multi-cloud environments.
Enterprise-grade firewall and network security, including SD-WAN and secure access for multi-site businesses.
Business communications platform with VoIP, video conferencing, and live chat -- replacing costly legacy phone systems.
Apple device management for businesses running Mac, iPad, and iPhone fleets with automated deployment and security policies.
Common Questions
How long has Peer 2 Peer IT been in business?
Peer 2 Peer IT was founded in 2015 with a mission to provide honest, jargon-free IT support to Sydney businesses. Our founder brings 20+ years of experience in the IT industry, having worked with organisations of all sizes across multiple sectors.
Where is Peer 2 Peer IT located?
We're a Sydney-based IT support company serving businesses across the Sydney metropolitan area and greater NSW. We provide both remote support Australia-wide and on-site support for Sydney clients, with a 90-minute response time for critical issues.
What makes Peer 2 Peer IT different from other IT companies?
We started with the belief that business owners deserved better than being sold excessive products and services. Our approach focuses on understanding your actual needs, communicating without jargon, and providing transparent pricing with no hidden fees.
What certifications and partnerships does Peer 2 Peer IT hold?
We maintain partnerships with leading technology vendors including Microsoft, SentinelOne, Google Cloud, Fortinet, 3CX, and Mosyle. These partnerships ensure we have access to the latest tools, training, and support to deliver excellent outcomes for our clients.
What size businesses do you work with?
We primarily serve SMEs with 10-200 employees, including startups, professional services firms, not-for-profits, construction companies, healthcare practices, and retail businesses. Our flexible approach allows us to scale services to match your needs.