Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Peer 2 Peer IT Pty Ltd (ABN 55 668 013 072) ("Peer 2 Peer IT", "we", "us", or "our") governing your use of our IT services, website, and related offerings.

By engaging our services, accessing our website, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Definitions

In these Terms, unless the context otherwise requires:

• "Agreement" means these Terms together with any Service Agreement, Statement of Work, or proposal accepted by the Client.
• "Business Day" means a day that is not a Saturday, Sunday, or public holiday in New South Wales, Australia.
• "Services" means the IT services, support, consulting, and related services provided by Peer 2 Peer IT.

3. Services

3.1 Scope of Services

Peer 2 Peer IT provides a range of IT services including managed IT support, cyber security, cloud services, and consulting. The specific Services will be detailed in a Service Agreement or proposal.

3.2 Service Delivery

We will use reasonable endeavours to provide the Services with due care and skill, in accordance with industry standards.

4. Client Obligations

To enable us to provide the Services effectively, you agree to:

• Provide accurate information about your IT environment
• Grant necessary access to systems and premises
• Maintain appropriate backups (unless managed by us)
• Pay invoices on time

5. Fees and Payment

Fees will be set out in the Service Agreement. Unless otherwise agreed, managed services are invoiced monthly in advance and payment is due within 14 days.

6. Term and Termination

Managed services agreements are offered on 12, 24, or 36-month terms as specified in your service agreement. Either party may terminate for cause with 30 days' written notice. Ad-hoc support engagements require a site survey and onboarding before ongoing support begins.

7. Intellectual Property

Each party retains ownership of its pre-existing IP. Custom deliverables created for you are owned by you upon payment, subject to our retention of underlying tools.

8. Confidentiality

Each party agrees to keep the other's Confidential Information strictly confidential and use it only for the purposes of the Agreement.

11. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for consequential loss. Our total aggregate liability is limited to the fees paid in the preceding 12 months or $50,000, whichever is greater.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Peer 2 Peer IT Pty Ltd
ABN: 55 668 013 072
Email: info@p2pit.com.au
Phone: 1300 072 748