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Home/Services/Cyber Security & Data Protection/User Awareness & Training

Human Firewall

User Awareness & Training

Transform Staff into Your Strongest Security Defence

Get startedSpeak to an engineer
Phishing Reduction
70%
Training Completion
95%
Simulations
Monthly

Answer

What is User Awareness & Training?

Practical education on phishing and scams

Phishing education, safe use guidance, and tailored sessions for executives, high-risk teams, and frontline staff. Turn your employees into your first line of defence against cyber threats.

Problems we solve

What we typically untangle.

Phishing Attacks

91% of cyber attacks start with a phishing email targeting employees.

Human Error

Staff clicking malicious links and opening dangerous attachments.

Social Engineering

Sophisticated scams targeting finance teams and executives.

Compliance Gap

Regulatory requirements for documented security training.

Inclusions

What's in the service.

Phishing simulation campaigns
Interactive security awareness modules
Safe use of email, web, and collaboration tools
Tailored training for different risk profiles
Executive and board-level briefings
Measurable improvement tracking

Technical capabilities

Engineering depth, plainly listed.

Training Programs

  • Online learning modules
  • Interactive videos
  • Knowledge assessments
  • Role-based content
  • Micro-learning
  • Gamification

Phishing Simulations

  • Simulated phishing
  • Spear phishing tests
  • CEO fraud simulations
  • Immediate feedback
  • Click tracking
  • Repeat offender focus

Reporting & Analytics

  • Participation tracking
  • Click rates
  • Improvement trends
  • Department comparisons
  • Risk scoring
  • Compliance reports

Execution framework

How the engagement runs.

01

2 weeks

Baseline Assessment

We assess your current security awareness with a baseline phishing simulation.

Deliverables

  • Baseline phishing test
  • Click rate analysis
  • Risk assessment
  • Training plan

02

2-4 weeks

Training Deployment

We deploy the training platform and enrol all staff in relevant modules.

Deliverables

  • Platform setup
  • User enrolment
  • Content assignment
  • Communication plan

03

Monthly

Phishing Program

We run regular phishing simulations with immediate training for those who fail.

Deliverables

  • Monthly simulations
  • Instant feedback
  • Remedial training
  • Progress tracking

04

Ongoing

Continuous Improvement

We refine training based on results and emerging threat trends.

Deliverables

  • Quarterly reviews
  • Content updates
  • Trend analysis
  • Executive reporting

Service level agreement

SLA
Critical response
30 min
High priority
2 hours
On-site arrival
< 90 min
Support hours
24/7/365

Free discovery

Get an engineering review of your user awareness & training setup.

Book discovery call

Related services

  • Advanced Threat Protection
  • Backup & Recovery
  • Cyber Security Essentials

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04FAQ

Common questions

  • Most cyber attacks target people, not technology. Phishing emails, social engineering, and scams exploit human nature. Training helps staff recognise and report threats before they cause harm.