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Peer 2 Peer IT

Sydney's trusted managed service provider. Plain-English IT, predictable pricing, and a 90-minute on-site SLA.

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Home/Services/Managed IT & End User Support/Managed Laptops & Workstations

Most Popular

Managed Laptops & Workstations

Secure, Reliable Devices for Your Workforce

Get startedSpeak to an engineer
Device Uptime
99.9%
Remote Monitoring
24/7
Patch Compliance
100%

Answer

What is Managed Laptops & Workstations?

Keep staff devices secure, updated, and performing well

Standard builds, automatic security patches, antivirus protection, remote monitoring, backup options, and asset tracking. We keep your workforce productive with devices that are always secure, updated, and performing at their best.

Problems we solve

What we typically untangle.

Security Vulnerabilities

Unpatched devices creating security risks and potential data breaches.

Poor Performance

Slow, unreliable devices frustrating staff and reducing productivity.

Inconsistent Setup

Every device configured differently, making support difficult and time-consuming.

Surprise Failures

Hardware failures at critical moments with no warning or replacement plan.

Inclusions

What's in the service.

Standard build and configuration for consistency
Automatic security patches and Windows updates
Enterprise antivirus and anti-malware protection
Remote monitoring of health and performance
Asset and licence tracking with reporting
Hardware lifecycle management and replacement planning

Technical capabilities

Engineering depth, plainly listed.

Device Management

  • Windows 10/11 management
  • macOS support
  • Standard build deployment
  • Remote configuration
  • BitLocker encryption
  • Device compliance policies

Security & Updates

  • Microsoft Defender management
  • Automated patch deployment
  • Security baseline enforcement
  • Vulnerability scanning
  • Threat detection
  • Compliance reporting

Monitoring & Support

  • Real-time health monitoring
  • Performance analytics
  • Disk space alerts
  • Hardware diagnostics
  • Proactive issue detection
  • Remote remediation

Execution framework

How the engagement runs.

01

1 week

Device Audit

We inventory all existing devices, assess their condition, and identify security gaps.

Deliverables

  • Device inventory
  • Security assessment
  • Compliance gaps report
  • Recommendations

02

1-2 weeks

Standard Build Creation

We create a standardised device image with your applications, security settings, and configurations.

Deliverables

  • Master image creation
  • Application packaging
  • Security configuration
  • Testing and validation

03

2-4 weeks

Deployment & Migration

We deploy the standard build across your fleet with minimal disruption to staff.

Deliverables

  • Staged rollout
  • User data migration
  • Application installation
  • User training

04

Continuous

Ongoing Management

Continuous monitoring, patching, and support to keep devices secure and performing well.

Deliverables

  • Automated patching
  • Health monitoring
  • Monthly reporting
  • Lifecycle planning

Service level agreement

SLA
Critical response
30 min
High priority
2 hours
On-site arrival
< 90 min
Support hours
24/7/365

Free discovery

Get an engineering review of your managed laptops & workstations setup.

Book discovery call

Related services

  • Frontline User Management
  • Location Establishment & Change Services
  • Managed Mobile Phones & Tablets

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04FAQ

Common questions

  • Our managed workstation service includes standard device builds, automatic Windows/macOS updates, security patches, antivirus protection, remote monitoring, performance tracking, and asset lifecycle management.