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Home/Services/Managed IT & End User Support/Frontline User Management

Cost Effective

Frontline User Management

Secure Identity Management for Frontline Workers

Get startedSpeak to an engineer
Account Provisioning
<24 hrs
Account Removal
<1 hr
Access Compliance
100%

Answer

What is Frontline User Management?

Controlled access for frontline and casual staff

Account creation and removal, secure limited access to email, Teams, and OneDrive, with role-based permissions. Efficiently manage your frontline workforce with Microsoft 365 F licences and proper identity governance.

Problems we solve

What we typically untangle.

Slow Onboarding

New starters waiting days for system access, unable to work productively.

Lingering Access

Former employees retaining access to systems long after departure.

Licence Waste

Paying for full Microsoft 365 licences when frontline workers only need basic access.

Access Creep

Permissions accumulating over time without regular review or cleanup.

Inclusions

What's in the service.

Rapid account creation and removal
Secure, limited access to core Microsoft 365 apps
Role-based permissions aligned to job functions
Automated onboarding and offboarding workflows
Self-service password reset capabilities
Ongoing access reviews and housekeeping

Technical capabilities

Engineering depth, plainly listed.

Identity Management

  • Azure AD management
  • Microsoft 365 F licences
  • Group-based licensing
  • Dynamic groups
  • Guest access
  • B2B collaboration

Access Control

  • Role-based access
  • Conditional access policies
  • Multi-factor authentication
  • Privileged access management
  • Access reviews
  • Just-in-time access

Automation

  • Automated provisioning
  • HR system integration
  • Self-service portal
  • Approval workflows
  • Scheduled access
  • Audit logging

Execution framework

How the engagement runs.

01

1 week

Access Audit

We review current frontline user accounts, permissions, and licence assignments.

Deliverables

  • User inventory
  • Permission matrix
  • Licence audit
  • Risk assessment

02

1 week

Policy Design

We design role-based access policies and automated workflows for your organisation.

Deliverables

  • Role definitions
  • Access policies
  • Workflow design
  • Approval processes

03

2 weeks

Implementation

We implement the access policies, configure automation, and migrate users.

Deliverables

  • Policy deployment
  • Workflow automation
  • User migration
  • Documentation

04

Continuous

Ongoing Governance

We perform regular access reviews, licence optimisation, and policy updates.

Deliverables

  • Quarterly access reviews
  • Licence optimisation
  • Compliance reporting
  • Policy updates

Service level agreement

SLA
Critical response
30 min
High priority
2 hours
On-site arrival
< 90 min
Support hours
24/7/365

Free discovery

Get an engineering review of your frontline user management setup.

Book discovery call

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04FAQ

Common questions

  • Frontline user management handles IT access for casual, shift, or field workers who need limited access to email, Teams, and business apps. We manage account creation, permissions, and secure offboarding.