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Peer 2 Peer IT

Sydney's trusted managed service provider. Plain-English IT, predictable pricing, and a 90-minute on-site SLA.

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Home/Services/Managed IT & End User Support/VoIP & Cloud Telephony

Teams Certified

VoIP & Cloud Telephony

Modern Business Phone Systems for the Digital Age

Get startedSpeak to an engineer
Uptime SLA
99.9%
AU Calls
Unlimited
Integration
Teams

Answer

What is VoIP & Cloud Telephony?

Modern phone system with 99% uptime SLA

Cloud phone environment for handsets, softphones, or Microsoft Teams. Integration with CRM and business apps. Upgrade your Sydney business to a modern, flexible phone system.

Problems we solve

What we typically untangle.

Expensive Legacy Systems

Old PBX systems with high maintenance costs and limited features.

Remote Worker Struggles

Desk phones that do not work for hybrid and remote employees.

Poor Call Quality

Dropped calls, echoes, and delays frustrating customers and staff.

Limited Integration

Phone system disconnected from CRM and business applications.

Inclusions

What's in the service.

Handsets, softphones, or Microsoft Teams calling
Call flows, auto attendants, and call queues
Integration with CRM and business applications
Unlimited national and mobile calls
99.9% service availability guarantee
Call recording and analytics

Technical capabilities

Engineering depth, plainly listed.

Phone Solutions

  • Microsoft Teams Phone
  • Cisco Webex Calling
  • IP desk phones
  • Softphone apps
  • Mobile apps
  • Conference phones

Call Features

  • Auto attendants
  • Call queues
  • Call recording
  • Voicemail to email
  • Call analytics
  • Ring groups

Integrations

  • Microsoft 365
  • Salesforce
  • HubSpot CRM
  • Dynamics 365
  • Reception console
  • Contact centre

Execution framework

How the engagement runs.

01

1 week

Requirements Analysis

We assess your current phone system, call volumes, and feature requirements.

Deliverables

  • Current state review
  • Call flow documentation
  • Feature requirements
  • Solution recommendation

02

1-2 weeks

Solution Design

We design your new phone system including call flows, auto attendants, and integrations.

Deliverables

  • System architecture
  • Call flow design
  • Number porting plan
  • Integration specs

03

2-4 weeks

Migration & Deployment

We deploy the new system, port numbers, and configure all features.

Deliverables

  • System deployment
  • Number porting
  • User training
  • Testing and validation

04

Continuous

Ongoing Support

We provide ongoing support, changes, and optimisation of your phone system.

Deliverables

  • User support
  • Change requests
  • Call analytics
  • System optimisation

Service level agreement

SLA
Critical response
30 min
High priority
2 hours
On-site arrival
< 90 min
Support hours
24/7/365

Free discovery

Get an engineering review of your voip & cloud telephony setup.

Book discovery call

Related services

  • Frontline User Management
  • Location Establishment & Change Services
  • Managed Laptops & Workstations

From the blog

  • Disaster Recovery Testing: How Often to Run a Drill8 June 2026
  • Co-Managed IT Support Sydney: When to Augment30 March 2026
  • VoIP vs Traditional Phone Systems for Business19 January 2026

04FAQ

Common questions

  • VoIP (Voice over Internet Protocol) delivers phone calls over the internet instead of traditional phone lines. Benefits include lower costs, flexibility to work anywhere, advanced features, and easy scaling.